Last Updated: 20 April 2026

At KB Computer Repairs Limited, we are committed to protecting your privacy and handling your personal information safely, responsibly, and transparently. This policy explains what data we collect, why we collect it, how we protect it, and your rights when using our website or services.

Who We Are

KB Computer Repairs Limited is a registered company in England and Wales (Company No: 12959083). We provide mobile computer repair services across the local area.

• Website: https://kbcomputerrepairs.co.uk/
• Phone: 07719 994 859
• Email: contact@kbcomputerrepairs.co.uk
• Address: 85 Colebrook Road, Wick, Littlehampton, BN17 7NU

What Information We Collect

We only collect data necessary to provide our services:

Contact Details:
• Name, email, phone number, address (for visits)

Service Information:
• Device make and model
• Fault description
• Login credentials (only if required, never stored)
• Technical history if relevant

Website Data:
• IP address
• Cookies and anonymised analytics data

How We Use Your Information

We use your data only when legally permitted:

• To provide repair services
• To respond to enquiries
• To arrange appointments
• To issue invoices and records
• To improve our website and services

How Long We Keep Your Data

• Financial records: 6 years (HMRC requirement)
• Service records: up to 2 years
• Enquiries: deleted within 6 months
• Passwords: deleted immediately after repair

Device Handling & Security

• We do not access personal files unless required for repair
• Passwords are not stored
• Data is handled securely at all times
• Customers are advised to back up data before repairs

Sharing Your Data

We do not sell or rent your data. We may share limited data with:

• Invoicing/payment providers
• Google Analytics (anonymous data only)
• Legal authorities if required by law

Cookies

We use cookies for essential website functionality and analytics. You can disable cookies in your browser settings.

Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Contact us at contact@kbcomputerrepairs.co.uk. We respond within 1 month.

Right to Complain

If you are unhappy with how we handle your data, you can contact the ICO:

Information Commissioner’s Office (ICO)
https://ico.org.uk
Helpline: 0303 123 1113

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.