Diagnose and fix hardware issues
Our computer technicians in Chichester will diagnose your machine whether it is a laptop or a desktop and will advise you which part needs replacing. Usually the first diagnostic will be done over the phone with your help, by answering basic questions such as: what is the error message? What happens when you press the ON/OFF button? Which version of Windows is installed on your machine? What were you doing when your laptop crashed? Have you installed a new software recently? Etc.
If it is a physical part that needs replacing we can guide you to find the right part in Chichester or online. This may include your hard drive (which we can provide), keyboard, graphics card or memory (RAM). A hardware issue may present itself as Windows not starting all of a sudden, an error message during the boot up or a black screen with fans turning.
Diagnose and fix software issues
The KB Computer Repairs team are able to detect and fix any software problem. Software problems can cause instability to your operating system. The problem can be caused by a software update or even by an update pushed by Microsoft. This usually can be rolled back through the normal mode if your Windows starts normally or through Safe Mode if your Windows 7, 8.1, or 10 doesn’t start in normal mode.
If a virus or spyware has infiltrated your PC, usually unintendedly from the Internet, this can cause your computer software to stop working properly or even your Windows from loading. We can get rid of most threats if your computer still starts. If your Windows doesn’t start because a system file is missing or simply your Windows failed to start then we will run a bootable antivirus scan to your machine, and repair your Windows start-up.
Blue screen when you start your computer?
The blue screen of death, also known as a STOP error. This happens when Windows has been affected by a hardware or software issue. This can be caused by a failing RAM, dead cluster within your hard drive, or an overheating graphics card etc. We can assist you with restoring all of your files from your hard drive and fixing whatever has caused the problem.
Is your Windows 10 not starting after an update?
You’ve tried to update to the latest version of Windows 10 from Windows 7 and Windows 8 and now it won’t boot up? Unfortunately this is a common issue with Windows 10. When that happens usually there are two main solutions: the first one is to repair your actual version of Windows 10. If this didn’t work then the second solution is to upload a new and fresh version of Windows 10. And don’t worry, whatever the chosen solution your data won’t be lost.